Delivery
At Aussie Baby Toys, we aim to make delivery simple and reliable for families across Australia. Below you can find information about order processing, delivery times, shipping costs, and tracking.
Order Processing
Orders are processed within 1 to 2 business days after your order is placed.
Orders placed on weekends or Australian public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive tracking information by email.
Delivery Times
We deliver Australia-wide. Delivery times may vary depending on your location.
- Major cities and metropolitan areas: 2 to 3 business days
- Regional and minor areas: 5 to 7 business days
These are estimated delivery times after your order has been dispatched. Delivery may occasionally take longer during busy periods, public holidays, severe weather, or circumstances outside our control.
Shipping Costs
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Free shipping on orders over $50
The applicable shipping cost will be shown at checkout before you complete your purchase.
Tracking Your Order
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.
Please allow some time for tracking information to become active after your parcel has been handed to the delivery carrier.
You can use the tracking details to follow the progress of your order.
Delivery Delays
We work with delivery partners to get your order to you as quickly as possible. However, occasional delays may occur due to courier networks, peak shopping periods, public holidays, weather conditions, or other circumstances outside our control.
If your order has not arrived within the estimated delivery timeframe, please contact us and we will help you check the status of your order.
Incorrect Delivery Information
Please make sure your name, address, email address, and other delivery details are correct when placing your order.
If you notice an error after placing your order, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that delivery details can be changed after an order has been processed or dispatched.
Damaged Orders
If your parcel or product arrives damaged, please contact us as soon as reasonably possible with your order number and photographs of the damage.
We will review the issue and assist you in accordance with your rights under the Australian Consumer Law.
Need Help With Your Delivery?
If you have any questions about your order, delivery or tracking information, please contact us through our Contact Us page.