Refund & Returns Policy

At Aussie Baby Toys, we want you to be happy with your purchase. If you have any issue with your order, our team is here to help.

Change-of-Mind Returns

We accept change-of-mind returns within 30 days of the date you receive your order.

To be eligible for a change-of-mind return, the product must:

• Be unused and in its original condition

• Be in its original packaging where reasonably applicable

• Include all original accessories and components

• Be accompanied by your order number or proof of purchase

Please contact us before sending anything back so we can provide the correct return instructions.

For change-of-mind returns, return postage is the customer's responsibility.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, defective, unsafe, or you receive the wrong product, please contact us as soon as you discover the issue.

Please provide your order number and, where helpful, clear photos or videos showing the problem. This allows us to review the issue and arrange the appropriate solution as quickly as possible.

Depending on the circumstances, we may arrange a replacement, repair or refund.

For products confirmed to have a fault or issue covered by our customer guarantees, we will cover reasonable return shipping costs where applicable.

You do not need to return a faulty or damaged product in its original packaging unless we specifically ask you to do so for a reasonable purpose.

Damaged Items on Delivery

Please check your order when it arrives.

If your product has been damaged during delivery, contact us as soon as reasonably possible with:

• Your order number

• Photos of the product

• Photos of the packaging

• A short description of the damage

We will review the information and work with you to arrange an appropriate solution.

Wrong Item Received

If you receive an item different from what you ordered, please contact us with your order number and photos of the item received.

Once confirmed, we will arrange an appropriate solution, which may include a replacement or refund.

Refunds

Once your return or refund has been approved, we will process the refund to your original payment method.

Refund processing usually takes 5–10 business days after approval. Your bank or payment provider may require additional time for the funds to appear in your account.

Products Returned for Change of Mind

Change-of-mind returns must meet the conditions described in this policy.

We may decline a change-of-mind return if the product has been used, damaged after delivery, altered, or is not returned in an appropriate condition.

These conditions do not affect your rights when a product has a fault, is defective, unsafe, incorrect, or does not match its description.

Hygiene and Personal-Use Products

For hygiene and safety reasons, certain products may have additional change-of-mind return conditions once opened or used.

This may apply to products intended for personal use, including certain bath, teething or similar products.

These conditions do not affect returns for products that are faulty, defective, unsafe or incorrect.

Return Process

To start a return or report a problem with your order, please contact us using the details below.

Please do not send products back without contacting us first, as we need to provide the correct return instructions.

Email: sales@aussiebabytoys.com.au
Phone: +61 480 010 150

Our team is available every day from 8:00am to 5:00pm.

Our Commitment

We aim to handle every return, replacement and refund fairly and promptly.

If there is a problem with your order, please contact us and we will work with you to find an appropriate solution.