Shipping policy
Shipping Policy
Thank you for shopping with Aussie Baby Toys. We're committed to getting your order to you quickly and safely, right across Australia.
Order Processing
All orders are processed within [1–2] business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been dispatched.
Shipping Rates
We offer free shipping on all orders [over $XX / with no minimum]. Any applicable shipping charges are calculated and displayed at checkout before you complete your purchase.
Delivery Timeframes
Once dispatched, estimated delivery times are:
- Metro areas: [5–7] business days
- Regional and remote areas: [5–10] business days
Please note these timeframes are estimates and may vary during peak periods such as holidays and sale events. We are not responsible for delays caused by carriers or circumstances outside our control.
Order Tracking
Once your order is on its way, we'll send you a tracking number by email so you can follow your parcel every step of the way.
Shipping Destinations
We currently ship to all states and territories within Australia. [We do / do not currently ship internationally.]
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice a mistake, contact us as soon as possible and we'll do our best to help.
Lost or Damaged Parcels
If your order arrives damaged or does not arrive within the expected timeframe, please contact us at sales@aussiebabytoys.com.au and we'll work with you to resolve the issue.
Contact Us
For any questions about shipping, our friendly team is available every day from 8:00am to 5:00pm. Email sales@aussiebabytoys.com.au or call +61 480 010 150.