Shipping policy

Shipping Policy

Last updated: 29 September 2026

Thank you for shopping with Aussie Baby Toys. We aim to make delivery simple, reliable and convenient for customers across Australia.

Order Processing

Orders are generally processed within 1–2 business days.

Orders placed on weekends or Australian public holidays will normally be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where tracking is available.

During busy periods, promotions or holidays, processing may take a little longer.

Shipping Rates

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Where free shipping is offered, the applicable free-shipping conditions will be shown on our website or at checkout.

Delivery Times

Orders are fulfilled through our Australian fulfilment and delivery partners.

Once your order has been dispatched, estimated delivery times are:

  • Metro and major city areas: approximately 2–5 business days

  • Regional and remote areas: approximately 3–7 business days

These are estimated delivery timeframes and are not guaranteed delivery dates.

Delivery may take longer during public holidays, major sales events, peak shopping periods, severe weather, transport disruptions or other circumstances outside our reasonable control.

Order Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Tracking information may take some time to become active after the parcel is handed to the delivery carrier.

If your tracking information has not updated for an extended period, please contact us and we will assist where possible.

Shipping Destinations

We currently ship to customers within Australia.

Shipping availability may vary for certain products or remote locations. Any applicable restrictions or additional charges will be communicated where relevant.

Incorrect or Incomplete Address

Please carefully check your delivery details before completing your order.

If you notice that your address is incorrect, contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update the details.

Once an order has been dispatched, we may not be able to change the delivery address.

If an order is returned because the address provided was incorrect or incomplete, we will work with you to determine the available options. Additional delivery charges may apply where a new shipment is required.

Delayed, Lost or Missing Parcels

If your order has not arrived within a reasonable timeframe, please contact us so we can investigate the delivery with the relevant delivery or fulfilment provider.

Please provide your order number and any available tracking information so we can assist you.

Damaged Parcels or Products

If your parcel or product arrives damaged, please contact us as soon as reasonably possible.

Where possible, provide:

  • Your order number

  • Photos of the damaged packaging

  • Photos of the product

  • A brief description of the issue

This information helps us investigate the issue and determine the appropriate solution.

Delivery Issues

If your order is incorrect, damaged, missing, or there is another issue with your delivery, please contact us before arranging a return or disposing of the product.

We will review the situation and provide the next steps.

Nothing in this Shipping Policy limits any rights or remedies that may apply to you under applicable Australian consumer law.

Contact Us

If you have questions about shipping or your order, please contact:

Aussie Baby Toys
Email: sales@aussiebabytoys.com.au
Phone: +61 480 010 150

We aim to respond to customer enquiries as soon as reasonably possible.